TERMS AND CONDITIONS
1. Orchids-Plants will be shipped in carton boxes with dimension 99x49x20 Centimeters.Flower Boxes vary in sizes. Prices are all F.O.B.-Chennai,India or Bangkok,Thailand.
2. All shipments will be Airfreight or Parcel Post or a shipping method specified by customer.
3. To be sure of safety and prompt arrival, the following are required:
a) Customers clearly written address
b) Customers phone or fax number
c) Destination airport
d) Import permit, if required by country (see country list below)
4. Each shipment will be accompanied by Phytosanitry Certificate and CITES cerficate issued by PLANT QUARENTINE DEPT, and Three (3) copies of invoices.
5. The orchids will be packed in an insulated carton for protection of cold weather. If any special packaging is required, please inform us prior to shipping.
6. We guarantee orchids safety arrival. In case of damage, please notify us as soon as possible. The gaurantee applies to airfreight shipment only.
Note: At the airport, if the orchids are being claimed by broker, the broker is responsible for the losses if occured.
7. Payment should accompany order in the form of Bank TT.
8. Minimum order for each shipment is US $ 200.00
9. The following Countries require the Import Permit :
AUSTRALIA, JAMAICA ,REP. OF DOMINICAN BABADOS, KENYA, RHODESIA BERMUDA, MALAYSIA, SEYCHELLES ,BRAZIL, MAURITIUS ,TAHITI, BRUNAI, NEW CALEDONIA ,TRINIDAD, CANADA ,NEW ZEALAND, U.S.A., COLUMBIA ,PAPUA NEW GUINEA, VANUATU COOK ISLAND, REP. OF SOUTH AFRICA ,VANEZUELA, HONG KONG ,REUNION....
REGARDING OTHER COUNTRIES CUSTOMER SHOULD SPECIFY.
Our prices are based per unit in US Dollars FOB or CIF based on Order.
Claim - If there are claims, we must be advised within 24 hours of the shipment arriving its destination. Further more we would require to know from you the following information;
a. The cause of damage if it can be ascertained
b. The extent of the damage
c. Salvage value - even if it is damaged there is always some value
d. Pictures showing the damage.
e. If the cartons are damaged from the outside, prior to taking delivery at the destination, please lodge a claim with air lines, with a copy to us.
Payment - We make payment to our growers in advance for the shipment , and in turn we request that our invoices should be settled immediately.
Mode of Payment:We accept International Bank telegraphic transfers payable to 'Our company.' on confirmation of firm orders.
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